1. What products does ROAR UAE offer?
ROAR UAE offers a range of high-quality products, including hair straighteners, LED projectors, and wireless earphones. Our products are designed with innovative features to enhance your experience.
2. What are the unique features of ROAR UAE products?
Our unique value propositions include:
- Hair straighteners with ionic bristles for smooth and frizz-free hair
- LED projectors with projection drawing tables to enhance creativity in kids
- Wireless earphones with advanced noise-canceling technology for an immersive audio experience
3. What is the return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. To start a return, please contact us at roaruaeofficial@gmail.com.
4. How long does shipping take?
Our standard shipping time is 2-4 working days.
5. Can I return a defective or damaged item?
If you receive a defective, damaged, or wrong item, please contact us immediately. We will evaluate the issue and make it right.
6. Are there any items that cannot be returned?
Yes, certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.
7. How do exchanges work?
If you want to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.
8. What is the European Union 14-day cooling off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
9. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you if the refund is approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
10. How can I contact ROAR UAE?
You can contact us at:
- Trade name: ROAR UAE
- Phone number: 2512773882
- Email: roaruaeofficial@gmail.com